Best Answers for Hartsfield-Jackson International Airport

Atlanta's International Airport is huge and can be overwhelming. If you're looking for a place to start answering your questions, we have compiled the answers to the most common questions.  If you have more questions, check out our ultimate guide about Hartsfield-Jackson Airport.

Does Hartsfield-Jackson have multiple terminals, and how do I get between them?

Yes, Hartsfield-Jackson Atlanta International Airport has two terminals:

• Domestic Terminal (with North and South sides) for U.S. flights.
• International Terminal (Maynard H. Jackson Jr. International Terminal).

The terminals are connected by the Plane Train, a free automated people mover between all concourses and terminals. Walking paths are also available.

Does Hartsfield-Jackson have free Wi-Fi?

Yes, Hartsfield-Jackson provides free Wi-Fi called "ATL Free Wi-Fi." However, it's an unsecured network, so be careful when viewing personal information or logging into your profiles without two-step authentication.

What is there to do in Hartsfield-Jackson?

ATL is enormous and has a lot to offer. Just walking around the airport, you can find amazing amenities or art to look at. Check out our Airport Guide or ideas on how to spend your layover!

• Art exhibits and sculptures are displayed throughout the airport, and the Airport Art Program changes across the airport every year.
• Various dining and shopping options include local Atlanta flavors and national chains.
• Spa services to relax between flights, located in all terminals
• An aviation history exhibit in the Domestic Terminal.

Are there ATMs or currency exchange services at Hartsfield-Jackson?

Yes, ATMs are located throughout the airport in all terminals and concourses. Currency exchange services are available in the International Terminal and some concourses, particularly Concourse E.

Where can I find the immigration or customs office at Hartsfield-Jackson?

There is a Wells Fargo branch in the Dometic Terminal and a Capitol City Bank in the Atrium. Both are open Monday through Friday from 10 a.m. to 2 p.m.

There are at least two ATMs at each terminal.

To avoid high exchange fees, we recommend waiting until you get to your destination to exchange for the local currency rather than doing it at the airport.

Should I go through security again if I have a layover at Hartsfield-Jackson?

Like most airports, you must go through security again if you fly internationally. However, if you fly domestically, you won't need to.

What are some tips for someone flying out of Hartsfield-Jackson?

ATL's international terminal tends to be less busy compared to the domestic side; if you want to save some time, try going through the international security lines and then taking the train to your concourse. 

Use ATL's mobile app to help you keep an eye on your flight in real-time, gate updates, and an interactive map to help you navigate the airport easier.

If possible, try ordering your food ahead of time on the brand's app to avoid long lines.

How often are flights delayed or canceled at Hartsfield-Jackson?

It depends on whether you are traveling during peak travel times or if turbulent weather conditions in the country could affect your flight.

On average, according to the last three years of data from the Bureau of Transportation, there is a 77% chance that flights will be on time, with a 1.31% chance of cancellations. Keep an eye on your flight because there is a 22% chance of a flight delay.

Are there long-term parking facilities at Hartsfield-Jackson?

For cheaper parking, try PreFlight Airport Parking. It offers easy-to-maneuver parking spaces and a free shuttle that picks you up straight from your car and drops you off at your terminal. When you return from your flight, you will be dropped off directly to your car.

Are there airport customer service representatives available to assist me if I’m lost or need help?

For anything you may need for your trip through the airport, you can call the airport's customer service hotlines between 7 a.m. and 11 p.m.: (800)897-1910 and (404)530-7300.

If you want to talk to someone in person, there are information desks at the domestic terminal, international arrivals, Concourse E, and Concourse F. They are open from 8:15 a.m. to 5 p.m. on weekdays.

You must contact the airline directly if you lose an item on an airline or at the gate. However, if you leave something in the airport's common areas, you can fill out a form, email lost@aatc.org, or go to the Domestic Terminal Atrium on the 3rd floor between 8:30 a.m. and 5 p.m. on weekdays to see if they have seen your items.

Are there showers or sleep pods?

There are Minute Suites at Concourse B, E, and F where you can rest and freshen up, and they have places to sleep and shower.

How much time before my flight should I drop off my checked luggage at Hartsfield-Jackson?

Remember that Atlanta International Airport is huge, so give yourself at least 3 hours to get to your gate. If you transfer between flights, you may need closer to 2 hours to help yourself navigate and pick up your luggage without feeling stressed.

How can I request special assistance at Hartsfield-Jackson?

If you need a wheelchair, you must contact the airline directly or go to your airline's desk to request assistance.

For sensory-sensitive travelers, a locked sensory room in Concourse F can offer a safe space from the hustle and bustle of the airport before a flight. It's locked, and you can get the code from the Delta check-in desk, also located in Concourse F, to unlock the door.

Atlanta's Hartsfield-Jackson International Airport, often simply referred to as Atlanta International Airport, is one of the largest and busiest airports in the world. Spanning over 4,700 acres, it serves as a major hub for domestic and international flights, accommodating millions of passengers each year. Navigating such a vast and bustling airport can be a daunting experience, especially for first-time travelers or those unfamiliar with its layout and services.