Important Things to Know Before Flying from Sky Harbor

Whether you have flown hundreds of times or are flying for the first time, you probably have questions. We have done the research to answer questions you may have. To assist you in navigating the complexities of air travel, we have researched to provide answers to the most common questions travelers often have. From understanding the check-in process to knowing what to expect during security screening, we aim to equip you with the knowledge you need for a smooth journey.

 

If you want to learn more about the airport, check out our guide about Sky Harbor Airport.

Does Sky Harbor have multiple terminals, and how do I get between them?

Phoenix Sky Harbor International Airport has two active terminals: Terminal 3 and Terminal 4. Terminal 2 is no longer in operation. The PHX Sky Train operates 24/7 and connects terminals, parking, and car rental locations to everything at the airport.

Does Sky Harbor have free Wi-Fi?

There is free wifi under "Free PHX Boingo WiFi", this is available at all public spaces and terminals.

 

We recommend not connecting to any other Wi-Fi that may look similar or have free access. Hackers will often create similar-looking networks to steal your information. If you do decide to use public Wi-Fi, avoid looking at sensitive personal information and use two-factor authentication whenever possible.

What is there to do in Sky Harbor?

There are many things to do at Sky Harbor; check out our blog about what to do at Sky Harbor during a layover or check out our Airport Guide for more ideas! Some things to do include:

• Art exhibitions are displayed throughout the terminals.
• Explore the sightseeing trail filled with fun facts about the airport, Phoenix, and the area around the airport.
• Take your kids to the play area in Terminal 3 called the Play-viation, near Gate F6
• There is a fitness trail in Terminal 4 to stretch and walk between flights.

Are there ATM machines or currency exchange services at Sky Harbor?

Yes, there are ATMs located throughout the airport in both terminals. Currency exchange services are available in Terminal 4 near baggage claim.

Where can I find the immigration or customs office at Sky Harbor?

The U.S. Customs and Border Protection facility is located in Terminal 4 on Level 3

 

You can also use the CBP Mobile Passport app at Sky Harbor to prep your custom application before you reach customs.

Do I need to go through security again if I have a layover at Sky Harbor?

It depends on which terminal your next flight is in. If you're staying on the same airline, you shouldn't need to go through security again. If you are switching terminals, you will need to grab your luggage and go through security again.

What are some tips for someone flying out of Sky Harbor Airport?

Always have a duplicate copy of your tickets for all events. In case your ticket data encounters a glitch, utilize screenshots, email confirmations, or printed copies.

 

If you don't want to wait through security lines, you can set up a TSA appointment a couple days in advance so you can avoid waiting in long lines.

 

If you are looking to get some food, look to see if you can order your food ahead of time to avoid long wait lines.

How often are flights delayed or canceled at Sky Harbor?

Due to Phoenix's favorable weather, Sky Harbor generally has a good on-time performance record. However, delays can occur during peak travel periods or extreme weather conditions. Check your flight status with the airline for real-time updates.

 

According to the Bureau of Transporation, over the last 3 years, 75% of departing flights arrived on time, and less than 1.1% of flights were canceled. After COVID-19, the cancellation rate dropped to under 1%. However, there is a fair likelihood you may face some delays, as about 23% of departing flights will arrive delayed.

Are there long-term parking facilities at Sky Harbor?

For cheaper parking, try PreFlight Airport Parking. It offers three parking levels and a free shuttle that picks you up straight from your car and drops you off at your terminal. The free shuttles run every 4-7 minutes and drops you off directly at your terminal.

Are there airport customer service representatives available to assist me if I’m lost or need help?

The direct customer service number is 602-273-3300, or you can text 602-622-4132. If you have questions about the airport, call or text these numbers.

 

There are four information centers at each terminal if you need in-person assistance.

• For Terminal 3, on level one, there is one at doors 2,3,8, and 9.
• For Terminal 4, on level three, there is one between checkpoints A and D and another between B and C. The last two are between Gates B15-29 and Gates D1-9.

 

If you misplace one of your items, which you should contact will depend on where you lost it.

• If you have lost something in common areas, such as the terminal, the Sky Train, or on airport property, then you can contact 602-273-3333 or lostandfound@phoenix.gov. They also have an office at 3300 E. Sky Harbor Blvd., which is right down the street from the airport.
• If you lose something while traveling through TSA, you can call 602-626-1476, fill out a form, or go to Terminal 3 on Level 7 to see if they found your items.
• If you lose something on an airline, you must contact them directly.

Are there showers or sleep pods?

Unfortunately, there aren't any sleeping bodies, but there are showers at the family bathrooms at the gates.

How much time before my flight should I drop off my checked luggage at Sky Harbor?

A good rule of thumb is to plan for at least 2 hours of travel time in the country, but if you're flying internationally, you should plan for 3 hours.

How can I request special assistance at Sky Harbor?

Sky Harbor is one the most accessible programs nationwide, offering free services for hearing impaired, low vision/blind, and wheelchair user travelers.

 

If you need a wheelchair, you can request one from the airline at its designated counter or from a Sky Cap (baggage hander) in the car drop-off lanes.

 

If you need a hearing device, Hearing Loops (T-Coils) are available at D11-18 gates to help with announcements or airport paging. While this isn't available in dining or restroom areas, it can provide an additional layer of support to help make your flight less stressful when waiting for your flight.

 

If you need additional support, check at an informational counter or look for someone wearing a Compassion Cacti Lanyard for extra assistance.

 

 

Whether you are a seasoned traveler who has flown hundreds of times or someone who is embarking on their very first flight, it is completely natural to have questions and concerns about the flying experience. Air travel can be both exciting and daunting, and understanding the various aspects of the journey can help alleviate any anxiety you may feel.